Good and better - short actionable feedback
Continuous learning and improving is one of my key values. And to maximize the learning and follow-through with tiny improvements, I feed on feedback.
- Do it instantly (so not to forget anything)
- Keep it brief and actionable (so that I/we will work it with it)
- Connect it with values or traits that are expected
The Good/Better formula
My best formula for any feedback (strategic workshops, team rituals, personal week review) is "Good/Better":
- Use "Good:" for anything that was good
- Use "Better:" for anything that can be improved
- Write a full sentence after, so you can understand again later
- Make "Better" actionable with one specific idea for improvement
- Don't forget "Good", it's easy to forget what worked well
Here's an actual feedback I wrote down recently about my current personal OKRs:
- Good: I have both committal and aspirational objectives
- Better: Focus on 2 instead of 3 weekly key results
Limiting all feedback to two categories takes off a lot of mental load and increases the probability to actually capture feedback:
- The magic sentence for giving feedback is: "Just one pair of good/better".
- So it gets "Ah, that was a very exhausting workshop. … But I can write down just one pair of good/better".
- Or with a colleague: "Let's just take 3 min after the event and write some good/better's".
- More often than not, I will end up with a long list of observations once I got over the mental hump to actually write down my feedback.
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